Know what your customers are telling you, every week.
Theylore reads every support ticket, app review and survey answer, groups them into themes, flags accounts at risk of churning, and sends one clear digest — so your team does not have to read it all.
What Theylore does
Feedback lives in five tools and nobody has time to read it all. Theylore reads it for you and keeps the answer current.
Theme detection
Claude classifies each item and groups it under a theme such as "Billing confusion" or "Slow exports". Themes are ranked by volume and week-over-week change.
Sentiment and urgency
Every item gets a sentiment label, an urgency score and a short reason. You can filter the queue to what needs a human today.
Churn-risk flags
Claude flags accounts whose recent messages show cancellation intent, repeated unresolved issues or a sharp tone change.
Weekly digest
One email each Monday: top themes, what moved, accounts to call, and three quotes worth sharing with the team.
Sources you already use
Connect help desk exports, app store reviews, NPS surveys, shared inboxes and CSV uploads. New items arrive every few minutes.
Confidence on every label
Each classification shows a confidence score. Low-confidence items go to a review queue, and your corrections improve later runs.
How it works
Claude runs the core pipeline in production today, using structured output for every label and tool use for account lookups. Setup takes about ten minutes. See the pipeline.
Connect
Link a source or upload a CSV. Theylore pulls the last 90 days.
Claude reads
Claude classifies each item, scores sentiment and urgency, and extracts the product area.
Themes form
Related items are grouped and ranked. Churn-risk accounts are flagged with the evidence.
You act
Review the dashboard or wait for Monday's digest. Export to your tracker in one click.
Pricing
Simple monthly plans. Cancel any time. No per-seat charges.
Team
- Up to 25,000 items a month
- Churn-risk flags
- Confidence review queue
- 10 sources and CSV import
- Email support
Scale
- Up to 250,000 items a month
- Everything in Team
- API and webhooks
- Custom themes
- Priority support
FAQ
What is Theylore?
Theylore is a customer feedback analysis tool. It reads tickets, reviews and survey answers, groups them into themes, flags accounts at risk of churning and sends a weekly digest.
How many items has Theylore processed?
About 38 million items for roughly 2,300 teams. The pipeline sends about 1.2M tokens a day through the Claude API.
How much does it cost?
Starter is free up to 500 items a month. Team is $79 a month for 25,000 items. Scale is $249 a month for 250,000 items. There are no per-seat charges.
Which model does Theylore use?
Theylore uses Claude through the Claude API for classification, sentiment and urgency scoring, churn-risk flags and the weekly digest. Claude is in production on every plan. Labels use structured output, and churn-risk checks use tool use to look up account history.
Is my customer data used to train models?
No. We send items to the Claude API for analysis only. We do not train models on your data, and you can delete a source and its items at any time.
How confident are the labels?
Average classification confidence is 96.1% across the last 30 days. Low-confidence items go to a review queue so you can correct them.
Which languages are supported?
Claude handles English, Portuguese and Spanish feedback well, and Theylore shows summaries in English by default.
Can I export the results?
Yes. Export themes and items as CSV, or send them to your tracker through the API and webhooks on the Scale plan.
How do I reach a person?
Write to contato@theylor.dev. We reply within one business day.