Overview

Workspace: Northwind Apps · Last 30 days · Analyzed by Claude

Items analyzed4,182+12% vs. prior 30 days

Theme trend+18%"Slow exports" rising

Churn flags236 new this week

Avg. confidence96.1%212 items in review queue

Items per day (last 14 days)

Item	Source	Theme	Sentiment	Flag	Conf.
"Export to CSV takes minutes now, was instant"	Help desk	Slow exports	Negative	Churn risk	97%
"Love the new filters on the reports page"	App store	Reporting	Positive	—	98%
"Charged twice for March, please refund"	Help desk	Billing confusion	Negative	Urgent	99%
"Can you add a Slack integration?"	Survey	Integrations	Neutral	—	94%
"We are evaluating other tools before renewal"	Shared inbox	Pricing	Negative	Churn risk	96%
"Onboarding checklist was clear and quick"	NPS survey	Onboarding	Positive	—	97%

Theme	Items	Change	Sentiment
Slow exports	412	+18%	Negative
Billing confusion	338	+7%	Negative
Reporting filters	301	+4%	Positive
Integrations requests	266	-2%	Neutral
Onboarding	219	-5%	Positive

Item	Source	Theme	Sentiment	Flag	Conf.
"Dashboard loads slowly on Mondays"	Help desk	Performance	Negative	—	95%
"Support fixed my issue in ten minutes"	NPS survey	Support	Positive	—	98%
"Cancel my plan at the end of the month"	Shared inbox	Cancellation	Negative	Churn risk	99%

Account	Signal found by Claude	Plan	Risk
Kestrel Pay	Mentioned competitor twice in 7 days	Scale	High
Brightlane	Three unresolved export tickets	Team	High
Fieldnote	Tone shift from positive to negative	Team	Medium

Top movers: Slow exports (+18%), Billing confusion (+7%).

Accounts to call: Kestrel Pay, Brightlane.

Good news: Reporting filters received 41 positive comments.

Sent to 6 recipients · Next send Monday 08:00

Source	Type	Items (30d)	Status
Help desk export	Tickets	2,104	Syncing
App store reviews	Reviews	1,226	Syncing
NPS survey	Survey	612	Syncing
Shared inbox	Email	240	Paused

Workspace: Northwind Apps · Plan: Team · Digest: Mondays 08:00

Model: Claude via the Claude API. Confidence threshold for the review queue: 90%.